Aanvaardbaar gebruikbeleid

1. What is not allowed

Unsolicited bulk email. Sending messages to recipients who have not consented to receive them, whether commercial or not, and irrespective of how the list was obtained. Sending reputation is shared across the platform; suspension on this ground may be immediate.

Forgery and impersonation. Falsifying sender addresses or message headers, or presenting yourself as a person or organisation you are not, including in messages, shared documents and meeting invitations.

Phishing and fraud. Using the Services to obtain credentials, payment details or personal data by deception, or to distribute anything designed to do so.

Malware. Storing or distributing software intended to damage, disable or gain unauthorised access to any system.

Unlawful content. Material whose possession or distribution is unlawful in Poland or in the European Union — in particular child sexual abuse material, incitement to violence, and content infringing the intellectual property rights of others.

Attacks on infrastructure. Attempting to gain unauthorised access to the Services or to any other system, scanning or probing without authorisation, or interfering with service to other customers.

Reselling and account sharing. Providing mailbox or workspace access to people outside the customer's organisation as a service to them, or sharing a single account among several people to avoid per-user charges.

2. Reasonable use

Plans are sold per person and priced for ordinary business use. Automated systems generating volumes materially beyond what a person could produce — bulk senders, scrapers, mirrors — require a separate arrangement, agreed in advance.

Sending limits are published per plan. They exist to contain the damage caused by a compromised account. Where a limit obstructs ordinary use, the customer may request a review.

3. The customer's responsibility

The customer is responsible for what its users do with the accounts it issues, and for removing access from people who no longer need it.

The customer is responsible for the lawfulness of the content it stores and sends, including having a lawful basis for processing personal data it uploads.

Credentials must be kept confidential. Suspected compromise must be reported to security@beskos.com without delay.

4. How this is enforced

Where circumstances permit, we notify the customer first and allow a reasonable period for the matter to be corrected.

Where the harm is ongoing and serious — active spam, phishing, malware distribution or an attack in progress — we suspend the affected account or feature first and notify immediately afterwards, stating the reason.

Suspension is limited to what is necessary to stop the harm, applying to an individual account or capability in preference to the organisation as a whole.

Termination is reserved for repeated or deliberate breaches, or for unlawful content. On termination the customer may export its data as described in the Data Processing Agreement, unless the law requires otherwise.

The customer may contest any measure by writing to legal@beskos.com. Measures taken in error are reversed and the customer is informed.

5. Reporting abuse

Misuse of the Services may be reported to abuse@beskos.com, including the message headers or the address of the content concerned.

Law enforcement requests should be sent to legal@beskos.com. We respond to lawful requests from competent authorities, and we notify the customer concerned unless we are prohibited from doing so.